Tag Archives: Customer Experience

We experience with our brains

In her book “Neuro Web Design: What makes them click?” Susan M. Weinschenk applies discoveries from brain science to our behavior on the Internet. And although it is focused on websites I would say a lot of it applies to the applications we use on our computers or phones as well. The book helped me [...]

Posted in Two cents | Also tagged , | Leave a comment

Does it matter what the iPad is for?

After we had all seen Jobs preach the gospel of the iPad and some of us had had the privilege of holding one, a lot of attention seemed to be directed to what it actually was (it’s a bird, it’s a plane, it’s a super iPod!) and more importantly what it was for. What struck [...]

Posted in Two cents | Also tagged , , , | Leave a comment

Design strategy and market maturity

After reading Jared Spool’s articles on the relationship between Market Maturity and Design Strategy a while ago I felt, well, resentment. I believed I felt that way not because the company I worked for belongs in the “lowest” stage, rendering my efforts to incorporate UX in the design process useless, but because the message is [...]

Posted in Two cents | Also tagged , , , , | 1 Comment

Added value to the customer

Recently we were told that the UX team was going to be made redundant because we were losing money, weren’t part of the companies core business and had no added value to the companies portfolio OR TO OUR CLIENTS. I started thinking about how we could start being profitable as a team and how we [...]

Posted in Two cents | Also tagged , , , | Leave a comment