2009 • Logica
The TAX-i project consists of 2 applications; ODB which leverages municipal data across silos, and UBS that calculates water levies based on this data. It is being co-developed by Logica and a couple of Water Boards. Representatives of the Water boards and users of the system are part of the acceptance procedure. Read More
Recent projects
Tags
Agile Apple Case management Community Conference CRM CSS Customer Experience Functional requirements Government HTML Information architecture Interaction design iPhone Market maturity Portfolio Process management Product design Self-Service Social media Software development Task flow Taxonomy Twitter Usability User centered design User Experience User requirements Visual design Web application Wire frames WordPress

Customer service
If there is one thing that will put me in a bad mood it is when the newspaper hasn’t been delivered on Saturday. Of which this post may be the proof. Recently the process of getting in touch with the paper and getting one delivered to me has only made things worse. The Volkskrant now uses “speech recognition” and website login for complaints about delivery. Read More »